@George-K said in How Yelp/Grubhub screws restaurants:
@Loki said in How Yelp/Grubhub screws restaurants:
I assume the restaurants are well aware of the costs and are okay with it. If so what am I missing?
The impression I got is that restaurants were not, in fact, aware of the costs when the phone number was switched.
It seems unclear to me based on their words... like you need the marketing agreement to get listed and that’s one fee and then there is a delivery fee. So the question is once you search and get the restaurant through grub hub marketing how do you get subsequent orders for just the delivery fee?
Grubhub offers a “marketing” service to restaurants, which includes being listed on the Grubhub platform, for between 15 percent and 20 percent of each order total. It also offers a physical delivery service, which costs restaurants another 10 percent. Grubhub says it provides phone numbers for restaurants that sign up for marketing but not delivery in order to capture all orders that could be eligible for its fees.
“It is our understanding that Grubhub has marketing agreements with some restaurants that allow Grubhub to utilize referral numbers on third party partner sites like Yelp,” a spokesperson for Yelp said in an email. She deferred further questions to Grubhub.“
